Wendy’s brings generative AI to the drive thru

Posted By: Elizabeth Doughman Industry News, Member News,

Wendy’s will partner with Google Cloud to trial an artificial intelligence (AI) chatbot to take orders at the drive thru. 

"Wendy's introduced the first modern pick-up window in the industry more than 50 years ago, and we're thrilled to continue our work with Google Cloud to bring a new wave of innovation to the drive-thru experience," said Todd Penegor, president and CEO of Wendy's. 

"Google Cloud's generative AI technology creates a huge opportunity for us to deliver a truly differentiated, faster and frictionless experience for our customers, and allows our employees to continue focusing on making great food and building relationships with fans that keep them coming back time and again."

Read More